The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to a service level agreement. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
This position will be responsible for (but not limited to) the following job duties:
Resolve help desk issues including troubleshooting hardware, software and business applications issues.
Participate in installing, configuring, developing and documenting systems.
Perform administration duties including: Office 365, Active Directory Services (ADS), Mobility Management and Hardware Inventory Management.
Participate in any IT related projects.
1-5 years of end-user desktop experience.
Experience with Microsoft Office 2013-2016.
Experience with Windows 7, 8 & 10.
Experience with Office 365 Administration.
Proficient with remote Desktop support.
Sound knowledge & experience with advanced printer/peripheral device troubleshooting.
Previous experience with providing support for handheld smartphones and tablets.
Solid working knowledge of computer software.
Customer Service orientated.
Strong verbal communication skills.
Strong sense of teamwork & ability to collaborate.
Ability to work under tight deadlines/quick turnaround times.
Must be able to prioritize & multitask.
Ability to problem solve & provide solutions.
While we thank all candidates who express interest in the position, only those selected for an interview will be contacted.