ATS Edmonton is looking for an additional resource for our On-Street Services Repairs department. Our Repairs Technician is responsible for maintaining the Big-Ticket Items such as our digital message boards and truck fleet Another key responsibility in this role will be to provide technical support to the Sales, Customer Service Professional’s, Purchasing Marketing and On-Street Services departments. For our external customers this individual will be the go to person regarding sales support.
At ATS we have a customer service campaign called Service Starts Here. The Repairs Technician position is vital as in this role you provide service directly to our customers. We want an individual who is passionate about Customer Service and takes the time to understand the customers’ needs.
Please note that in this position you may be required to take after hours calls.
This position will be responsible for (but not limited to) the following job duties:
Repair & Maintenance of the local Rental Fleet
Preparation of consignment stock for sales and rentals
Be the point of contact & liaison for product ordered from Ver-Mac
Provide technical phone support, trouble-shooting, and training on all Ver-Mac products
Provide our other locations with repairs & and technical support
Order stock and maintain inventory of parts
Provide warranty service for equipment that is sold
Electronic background is a must
Electronics Technologist/Technician diploma is required
Experience with circuit board repair is a must
Experience with component identification and part datasheets is necessary
Knowledge of networking along with hardware & software experience
Experience with small tools & power tools is an asset
Computer literacy is necessary
Experience with Jam Logics is an asset
Class 5 non-graduated driving licence, own vehicle & clean driving abstract
Ability to lift 75 pounds
Must be able to pass a pre-employment drug & alcohol screening
Must be able to pass a Functional Fitness Evaluation
Ability to work overtime when required including evenings, and weekends
Travel to other branches to assist with their fleet may be required
Superior time management skills and the ability to prioritize
Able to work with minimal supervision
Able to make sound, independent decisions
Strong oral & written communication skills
Strong orientation to customer satisfaction
Strong work ethic
While we thank all candidates who express interest in the position, only those selected for an interview will be contacted.